Emergency calling (911)

What it does

Your phones can call 911 once each number's emergency address is registered and shows Ready. Calls to 911 are always connected.

IVRC is an internet-based business phone system, not a traditional telephone service. Emergency (911) calling is severely restricted and may not work during power, internet or service outages, or if your address isn't registered. Always keep another way to call 911, such as a mobile phone.

How it works

1. In Emergency, confirm the address for each number.
2. Accept the emergency calling notice.
3. Outside calls are switched on once the address is Ready.

Setting it up (administrators)

1. Open Emergency and read the notice.
2. Press Confirm your emergency address for each number.
3. Press I confirm this address is exact and complete, then accept the notice.

What employees experience

• Employees working away from the main address set their own location from the phone app. The personal extension page carries the same notice.

Works with

• IVRC business console (any web browser), used by owners and administrators
• Personal extension page (any web browser), used by each employee
• Compatible IP desk phones and softphone apps registered to an employee's extension

Plan availability

Add-ons

There are no add-ons for this feature.

Good to know

• Emergency calling is for Canada and the United States only.
• Only the owner or an administrator can change the emergency address.
• Non-emergency outside calls are refused until the number's address is Ready and the notice is accepted.

Related features

• Professional business numberOne dedicated number customers call, answered the way you decide.
• Calling out with your business identityOutgoing calls show your business number and name.
• Desk phones and phone appsCompatible phones and apps register to an extension; specific models are confirmed on request.