Features

Professional business number

A dedicated business phone number customers call.

Automated phone menu

Callers press keys to reach departments, people, voicemail or hours.

Direct extension dialing

Callers who know an extension can enter it at any time.

Business hours routing

Different behaviour when you are open, closed or on holiday.

Your own hold music

Upload your own music for callers waiting on hold, instead of the built-in styles.

Bring your existing number

Move the number you already have to IVRC (where your phone company allows it); a temporary number works meanwhile.

Business texting

Customers text your business number; your team answers from the account. One person at a time, never bulk.

Text-to-voice for every extension

A text to a number that can't receive texts is delivered as a voice call reading it, from every extension.

Phone menus

How many phone menus the account can have.

Texts and pictures for every extension

Every extension can text and send pictures to numbers outside IVRC.

International calling included

Call numbers in other countries at the per-minute rates, with no monthly add-on.

Employee extensions

Extensions for people and departments.

Directory entries

Active extensions

Announced directory

The phone menu announces people by name.

Forward calls to mobile phones

Route an extension to a mobile or landline.

Ring groups

Ring several people at once or in turn.

Call queues

Callers wait with music while your team is rung; overflow goes where you choose.

Desk and softphone support

Employees can use an IP phone or a phone app.

Ring groups allowed

How many ring groups the account can have.

Calls with more than two people

Add colleagues or outside numbers to a call, with mute, remove and end for everyone.

People in one call

The most people one call can have, including the person who started it.

Team calls

Named teams of extensions called together with one press, with an optional standing room and PIN.

Call backs reach the same person

A caller who calls back is put through to the person they last spoke with.

Ignored numbers

Callers you ignore hear a normal call, but you are never disturbed and no message is kept.

Ignored numbers per list

Blocked numbers

Callers you block are turned away immediately.

Blocked numbers per list

Team member names on calls out

A team member's calls out can show the business name and their own name.

Team members choose their voice

Team members can choose the voice for their own line and the language their name is said in.

Call forwarding reach

How far calls can be forwarded: none, local (same area code), Canada, or international.

Voicemail

Voicemail with employee access from the phone or online.

Mailboxes

Message retention

Take a message when unavailable

Voicemail audio by e-mail

Each new message's audio attached to its e-mail (compact MP3).

Voicemail written out

Each new message written out in its e-mail and in the voicemail inbox.

Voicemail e-mails for up to 10 team mailboxes

Message audio and written versions by e-mail for team members' own mailboxes too (up to 10).

Voicemail e-mails for every team mailbox

Message audio and written versions by e-mail for every team member's mailbox.

Languages

Active languages the phone menu speaks; callers can switch during the call.

Available languages

Which languages this plan may activate.

Choose the voice

Pick a different voice for each language.

Your own audio files

Upload your own recorded greetings and menu prompts instead of the built-in voices.

Write your own messages

Write the greetings and messages callers hear, with tags such as today's opening hours.

Simultaneous calls

Included minutes

Storage

Contact import

Forwarding regions

Alert channels

Advanced call workflows

Record calls

Record calls answered by your team (all, incoming, outgoing or on request), kept for the plan's retention.

Calendar connections