Available
Call history and reports
See what happened to every call.
Why it matters
Spot missed calls, follow up on urgent ones and keep records without a spreadsheet.
What it does
The Calls page lists calls, with filters, an outcome for each, notes and, where recording is on, a link to the recording. Authorised users can export the list.
Call notes carry a status, such as needs follow-up or done, so nothing is forgotten.
How it works
- Calls are recorded as they happen.
- You filter the list by date, number or outcome.
- You open a call for its detail, add a note or export the list.
Example
A manager filters the list for unanswered calls on Monday, assigns a follow-up note to each and downloads the list for the weekly review.
Setting it up (administrators)
- Open Calls and filter by date or number.
- Open a call to see its outcome and add a note.
- Choose Export to download a copy.
What employees experience
- Employees see their own calls on their phone; the business-wide history is in the console.
Works with
- IVRC business console (any web browser), used by owners and administrators
Plan availability
This is part of the IVRC business account itself rather than an option of a particular plan, so it is not listed plan by plan.
Add-ons
There are no add-ons for this feature.
Good to know
- Export is limited to the owner, business administrators and managers.
- Recordings appear only if call recording is on.
Next steps
Compare plans, check the price of a call to any country, or start setting up your business phone system.